Terms and Conditions
This business is strictly operated based on these principles to ensure the safety of all parties involved and the highest possible customer satisfaction. These Terms & Conditions apply to all work carried out by B.O.T.R. Mobile Car Service & Repair.
By booking a service, whether online, over the phone, or via text/WhatsApp, the customer confirms acceptance of these Terms & Conditions
Parts
Only parts supplied by the B.O.T.R. service provider will be fitted to your vehicle. Under no circumstances will we entertain fitting customer-supplied or second-hand parts. Unfortunately, this would invalidate our public liability insurance. Options for car part price points are presented to the customer before a service is accepted. We primarily supply Bosch, Brembo, Pagid, Febi, and main dealer-supplied branded car parts to ensure quality, longevity, reliability, and compatibility with manufacturing standards.
Bookings by appointment
Your booking will be allocated a specific amount of time to complete the work requested. If you require additional services, please contact me in advance, and we will do our best to accommodate. Requests like "While you have your tools out..." or "While you're here, can you just..." cannot be accepted without a prior booking.
Due to high demand, we may not always be able to provide an exact arrival time. You will be given a time slot on an AM/PM basis, and the repair person will inform you of their estimated arrival time as soon as possible.
Payment
Payment is due immediately upon completion of any work performed. All parts remain the property of B.O.T.R. until the invoice is fully settled. We do not offer credit or flexible payment options. Our payment terms are clear: "No payment, no keys, no exceptions." Please ensure you have sufficient funds available before booking.
In certain cases, special order parts exceeding £300 will need to be paid for in advance.
We do not accept payments deferred to third parties, such as warranty or insurance companies. As stated, all work must be paid in full upon completion. If repairs are to be paid for by a third-party entity, the customer must settle the payment upfront and then seek reimbursement directly from the entity. Our Prices displayed online do not include VAT.
Logistics
While we strive to accommodate your schedule, we cannot be held responsible for other commitments such as appointments, school runs, or errands that require your vehicle. When making a booking, please remember that your vehicle is scheduled for service, and in some cases, meeting specific time constraints may not be possible. We recommend having alternative arrangements in place. If you need to change your booking, please inform us, and we’ll do our best to reschedule you to a more convenient slot.
Please note that if appointments are repeatedly rescheduled, a £60 deposit will be required to secure your booking after the third change.
Missed Booking
If your vehicle is not at the provided address when work is scheduled, a 15-minute grace period will be allowed for the vehicle to be returned. After this 15-minute window, you will be invoiced for the full call-out fee.
Whilst Service is Undertaken
While we understand that some people may be curious about what happens to their vehicle during repairs, it is crucial for Health and Safety reasons that you follow these guidelines:
• Maintain a safe distance – Vehicle repairs can sometimes be hazardous. As trained professionals, we handle repairs that may involve certain risks, so for your safety, please keep a safe distance to avoid injury.
• Refrain from accessing your vehicle during repairs – Entering your vehicle could lead to serious injury to both the repair person and yourself, and it may also cause damage to your vehicle, especially if the ignition or engine is switched on before the repairs are finished.
Booking Cancellation
B.O.T.R. reserves the right to cancel any booking without notice if necessary. We will make every effort to contact you in advance to cancel, postpone, or reschedule whenever possible.
Warranty on our service
​All work is covered by an industry-standard 12-month/12,000-mile parts and labor warranty. However, if an issue arises, customers must allow us the opportunity to address the problem in order to process a warranty claim.
Involvement of a third party—whether for investigation or repairs—that could potentially lead to a warranty claim will void the warranty and release us from any responsibility for such claims.
Let us Concentrate
Whilst we are friendly and more than happy to chat, please do not be offended if you are asked to allow us to get on with the job in hand. A loss of concentration could lead to injury and/or damage to your vehicle.
Diagnostics
We charge a £90 call-out fee, which includes a complete diagnostic scan and fault code retrieval. This will help me identify the issue with your vehicle and provide an accurate diagnosis. The £90 call-out fee applies to all initial mechanical or electrical diagnostic visits, though it may be waived at our discretion.
Travel Fee
A travel fee will be charged for each visit to the customer. The fee is to cover wear and tear on the work vehicle and fuel costs. The base rate for the travel fee is £35, which will include the Aberdeen city area; outside this, an additional £1/mile will be charged.
The Aberdeen city postcodes included are the following: AB23, AB21, AB22, AB16, AB24, AB25, AB10, AB11, AB12, AB13, AB14, AB15.
Warranty Coverage
A 12-month/12,000-mile parts and labour warranty covers all work carried out by B.O.T.R. Mobile Car Service & Repair. This ensures that any faults arising from work performed or parts supplied are addressed promptly and professionally.
First Remedy – Repair or Replacement
If a fault arises under warranty, the first remedy will always be repair or replacement at our discretion. We will arrange a convenient time to correct any issues free of charge.
Refusal of Repair
If a customer refuses the repair or replacement under warranty and insists on a refund instead, a refund cannot be provided. The warranty is intended to ensure faults are corrected, not to provide a cash alternative.
Refund Eligibility
Refunds will only be considered if:
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The fault cannot be repaired or replaced.
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We are unable or unwilling to carry out the repair after reasonable attempts.
3. Involvement of a third party, whether for investigation or repairs, before we are given the opportunity to inspect or repair the fault, voids any entitlement to a refund or warranty claim.
Refund Limit
​If a refund is approved, it will be limited to the original cost of the work and parts supplied. Refunds do not cover consequential costs, including call-out/travel fees. Call-out fees are £35 within Aberdeen city; outside Aberdeen, an additional £1.50 per mile will be charged.
Customer Responsibility
Customers must allow B.O.T.R. Mobile Car Service & Repair the opportunity to address any warranty-related issues. Failure to provide access for inspection or repair may void the warranty and any entitlement to a refund.
Quality of Parts
​We always aim to provide the best balance between quality and cost when supplying parts. For all servicing and repair work, we use high-quality, trusted brands and manufacturer-recommended products wherever possible.
This includes the use of manufacturer-approved oils and reputable parts such as MANN filters, Bosch components, NGK spark plugs, Brembo braking parts, Pagid, Mahle, Sachs, Lemförder, and other equivalent OEM-quality brands.
We choose these parts to ensure reliability, performance, and longevity, while maintaining a reasonable price for our customers. Our goal is to establish trust and confidence by ensuring that only quality components are used on your vehicle.
Customer Responsibility
We aim to supply all parts required for repairs and servicing and strongly recommend that customers allow us to do so. This ensures parts are correct, of reliable quality, and covered by applicable warranties.
In some cases, customers may have already purchased their own parts and request that we fit them. We may agree to do so at our discretion.
However, we cannot verify the quality, suitability, or origin of customer-supplied parts. For this reason, no warranty or guarantee is provided on these parts or on any labour associated with their installation.
We accept no liability for any faults, failures, or issues arising from customer-supplied parts, including any resulting damage or the need for further repairs. Our responsibility is limited strictly to installing the parts with reasonable care and skill.
We reserve the right to refuse to fit any customer-supplied parts that we consider unsafe, incorrect, or of poor quality.
By proceeding with customer-supplied parts, you acknowledge and accept these terms.